Amazon expands operations in Costa Rica

June 24, 2009

Amazon chose Costa Rica to install its customer service call center for Latin America because of the quality of Costa Rican human resources, high educational level and culture of service (Image taken from http://blog.ediciona.com/)

• Quality of human resources of Costa Rica led to an increase in Amazon’s payroll
• Costa Rica provides high level of education and culture of service, according to spokesmen from Amazon

Sandra Angulo Hernández
Link Exportación consultant

The leader in online sales, Amazon will increase by 50 percent its operations in Costa Rica, driven by the quality of its human resources, its high level of education and their natural inclination towards a culture of service.

The first call center for customers in Latin America works in Costa Rica since October 2008 and has had positive results, confirmed to the newspaper La Nación Patty Smith, Director of Corporate Communications in Amazon.

"Costa Rica has proven to have quality people who can provide the proper customer service", said Smith to La Nación.

Positive experiences of other companies took Amazon to settle in Costa Rica, one of the countries with the highest literacy rate in Latin America.