According to recent data from the IT Industry Scan 2007, performed by the IT Chamber (CAMTIC), the industry is mainly composed by small and medium businesses where 75% has 30 employees or less, however they are highly specialized.
Multinational companies have become a key player in the IT industry by setting operations in Costa Rica mainly due to the quality of the human resource. Intel, Microsoft, Hewlett-Packard, Procter and Gamble, Oracle and Sykes are some examples.
The industry is highly innovative. In the past two years:
• 88% of the companies implemented improvements in products or services
• 82% launched new products or services
• 65% implemented business model changes and new ways to commercialize
The companies in the industry have wide experience in exports as 50% are already selling their products to other countries (60% of them sell software products)
The IT industry is also highly dynamic and keeps growing as 70% of the companies reported a 10% to 50% growth in the past 2 years.
According to the study, one of the environmental areas that obtained high qualifications is the human resource.
IT companies in Costa Rica offer a wide variety of solutions in products and services such as:
• BPO
• Application migration
• Web applications and services
• E-Learning
• Tool development
• Mobile applications
• Hosting
• Outsourcing
• NOC-SOC network support
• High-availability data centers, level 4 (Data center Tier 4)
• Components (chips and others)
• Application development for financial services, retail, health, tourism, construction, legal, government, among others.
• Multimedia production
• Customized development and design
• Business intelligence
Source: IT Industry Scan 2007, ICT Chamber (CAMTIC)